Returns & Our Satisfaction Promise

We want you to be delighted with your painting. We provide an opportunity to review commissioned artwork before dispatch, wherever this service applies. Your rights depend on the nature of the product and the circumstances of your purchase. Goods genuinely made to your specifications or clearly personalised may be treated differently from standard catalogue designs. Your statutory rights regarding faulty, damaged or misdescribed goods always remain unaffected.

Most Mavelle Art paintings are created specifically for the individual customer — based on your photographs, chosen size, style, colours, composition or other preferences.

Because these artworks are personalised and made to order, they cannot normally be returned simply because you change your mind after the finished painting has been approved.

This does not affect your statutory consumer rights where an item is faulty, damaged or not as agreed.

Every Mavelle Art order is carefully packaged and fully insured during transit.

In the unlikely event that your painting or frame arrives damaged, please contact us as soon as possible.

We may ask you to provide photographs of:

• the damaged artwork or frame
• the outer packaging
• any visible damage to the parcel

Our customer service team will review the issue and work with you to arrange an appropriate solution.

If the painting you receive is different from the artwork you approved, or there is another problem with your order, please contact us and we will be happy to investigate.

Depending on the circumstances, we will work with you to arrange an appropriate repair, replacement or refund.

Your statutory consumer rights are not affected.

Where an item has not been personalised or made specifically to your requirements, For standard, non-personalised products purchased online, applicable statutory cancellation rights may allow you to cancel within the relevant legal period. Please contact us at service@MavelleArt.com for return instructions. This section will set out the applicable deadlines, return costs and refund arrangements in accordance with consumer law.

Please contact our customer service team if you are unsure whether your order is eligible for return.

If you have any concerns about your painting, please speak to us. We would always prefer the opportunity to resolve a problem and make sure you are happy with your Mavelle Art experience.

Email: service@MavelleArt.com

Tel: +353 85 2536349

Hand-painted. Never printed. Made for you.